| Title | No maintained troubleshooting information |
| Status | closed |
| Priority | essential |
| Assigned user | Richard Brooksby |
| Product | project |
| Organization | Ravenbrook |
| Description | People write in with problems and we solve them, but we don't write up the solutions so that others can solve the same problems. There's no support "knowledge base" available. |
| Analysis | We need to start recording the problems and solutions and publishing them somehow. We need to work out where and how this is to be done. See the e-mail message cited in the evidence for more analysis. GDR 2001-03-25. |
| How found | inspection |
| Evidence | Various e-mail messages from beta testers. < http://info.ravenbrook.com/mail/2001/03/18/00-16-03/0.txt> |
| Created by | Richard Brooksby |
| Created on | 2001-01-16 16:32:24 |
| Last modified by | Gareth Rees |
| Last modified on | 2001-12-10 19:18:43 |
| History | 2001-01-16 RB Created. 2001-03-25 GDR Added evidence. |
| Change | Effect | Date | User | Description |
|---|---|---|---|---|
| 12841 | closed | 2001-05-23 23:12:53 | Gareth Rees | Added link to online troubleshooting information. |
| 12832 | open | 2001-05-23 17:35:38 | Gareth Rees | Added support report. |
| 8928 | open | 2001-02-22 18:10:19 | Gareth Rees | Wrote draft of version 1.0 support report, with advice on the majority of the severe problems. |