P4DTI issue job000059

TitleWe don't tell people to use the Windows event log
Assigned userRichard Brooksby
DescriptionTeamTrack's error reporting to the API is very poor, and often we can't tell what went wrong. It tends to write some information to the Windows event log, but we don't tell people to look there.
AnalysisWe should tell people about TeamTrack's poor error handling and suggest that they enlarge their event log (or set it to "overwrite as needed" perhaps) when they install.
We should tell people to look at the event log when the replicator reports certain errors, to find out what's going wrong.
We should update the code to tell them to look at the event log as well, as part of the error message written to our log, whenever the TeamShare API throws an vague error.
How foundmanual_test
Evidence<http://www.ravenbrook.com/project/p4dti/doc/2000-10-30/mahi-alpha-test/> item 16
Observed in0.3.2
Created byRichard Brooksby
Created on2000-11-22 12:21:20
Last modified byGareth Rees
Last modified on2001-12-10 19:02:12
History2000-11-22 RB Created from sources.


Change Effect Date User Description
5175 closed 2000-11-30 14:36:32 Richard Brooksby Telling the administrator to check the Windows event log when things go wrong, because the TeamShare API doesn't tell the replicator about errors.