P4DTI issue job000176

TitleNo maintained troubleshooting information
Assigned userRichard Brooksby
DescriptionPeople write in with problems and we solve them, but we don't write up the solutions so that others can solve the same problems. There's no support "knowledge base" available.
AnalysisWe need to start recording the problems and solutions and publishing them somehow. We need to work out where and how this is to be done.
See the e-mail message cited in the evidence for more analysis. GDR 2001-03-25.
How foundinspection
EvidenceVarious e-mail messages from beta testers.
Created byRichard Brooksby
Created on2001-01-16 16:32:24
Last modified byGareth Rees
Last modified on2001-12-10 19:18:43
History2001-01-16 RB Created.
2001-03-25 GDR Added evidence.


Change Effect Date User Description
12841 closed 2001-05-23 23:12:53 Gareth Rees Added link to online troubleshooting information.
12832 open 2001-05-23 17:35:38 Gareth Rees Added support report.
8928 open 2001-02-22 18:10:19 Gareth Rees Wrote draft of version 1.0 support report, with advice on the majority of the severe problems.