|Title||No maintained troubleshooting information|
|Assigned user||Richard Brooksby|
|Description||People write in with problems and we solve them, but we don't write up the solutions so that others can solve the same problems. There's no support "knowledge base" available.|
|Analysis||We need to start recording the problems and solutions and publishing them somehow. We need to work out where and how this is to be done.|
See the e-mail message cited in the evidence for more analysis. GDR 2001-03-25.
|Evidence||Various e-mail messages from beta testers.|
|Created by||Richard Brooksby|
|Created on||2001-01-16 16:32:24|
|Last modified by||Gareth Rees|
|Last modified on||2001-12-10 19:18:43|
|History||2001-01-16 RB Created.|
2001-03-25 GDR Added evidence.
|12841||closed||2001-05-23 23:12:53||Gareth Rees||Added link to online troubleshooting information.|
|12832||open||2001-05-23 17:35:38||Gareth Rees||Added support report.|
|8928||open||2001-02-22 18:10:19||Gareth Rees||Wrote draft of version 1.0 support report, with advice on the majority of the severe problems.|