| Title | Ravenbrook has no call tracking system |
| Status | closed |
| Priority | optional |
| Assigned user | Richard Brooksby |
| Product | project |
| Organization | Ravenbrook |
| Description | Ravenbrook is getting support calls (e-mails), but we have no procedure for tracking them. This means that we're likely to lose calls. |
| Analysis | There's also no way of telling how well we're doing in answering support calls. What's our customer satisfaction rating? What percentage of calls do we resolve successfully? Support calls will be handled by Perforce. If we end up maintaining the P4DTI we'll have to deal with maintenance requests from Perforce, but that is relatively easy to handle, and we won't need a system of our own. RB 2001-01-18 |
| How found | inspection |
| Evidence | None. |
| Created by | Gareth Rees |
| Created on | 2001-01-17 16:09:58 |
| Last modified by | Gareth Rees |
| Last modified on | 2001-12-10 19:18:46 |
| History | 2001-01-17 GDR Created. 2001-01-18 RB Closed. See analysis. |
| Change | Effect | Date | User | Description |
|---|---|---|---|---|
| 9593 | closed | 2001-03-07 14:23:26 | Richard Brooksby | Adding procedures for handling Perforce-reported defects, assisting Perforce technical support, and handling contributions to the project. |