P4DTI issue job000177

TitleRavenbrook has no call tracking system
Assigned userRichard Brooksby
DescriptionRavenbrook is getting support calls (e-mails), but we have no procedure for tracking them. This means that we're likely to lose calls.
AnalysisThere's also no way of telling how well we're doing in answering support calls. What's our customer satisfaction rating? What percentage of calls do we resolve successfully?
Support calls will be handled by Perforce. If we end up maintaining the P4DTI we'll have to deal with maintenance requests from Perforce, but that is relatively easy to handle, and we won't need a system of our own. RB 2001-01-18
How foundinspection
Created byGareth Rees
Created on2001-01-17 16:09:58
Last modified byGareth Rees
Last modified on2001-12-10 19:18:46
History2001-01-17 GDR Created.
2001-01-18 RB Closed. See analysis.


Change Effect Date User Description
9593 closed 2001-03-07 14:23:26 Richard Brooksby Adding procedures for handling Perforce-reported defects, assisting Perforce technical support, and handling contributions to the project.