P4DTI issue job000178

TitleAG doesn't give advice on making problem reports
Assigned userRichard Brooksby
DescriptionThe AG doesn't give advice on how to get effective support for the P4DTI. Typically someone e-mails a section of their P4DTI log -- for example, the error message at the end. This is rarely enough information to track down the problem.
AnalysisThere should be a section in the AG about how to submit a problem report. People should e-mail <p4dti-beta-feedback@ravenbrook.com> (<support@perforce.com> for release 1.0 or later) enclosing the following:
1. Which release of P4DTI they are using.
2. As much of p4dti.log as seems relevant (they could usefully run P4DTI with the verbose option set to get as much detail in the log as possible).
3. A copy of their config_DT.py (config.py in release 1.0).
How foundcustomer
Observed in0.5.1
Created byGareth Rees
Created on2001-01-17 16:17:03
Last modified byGareth Rees
Last modified on2001-12-10 19:19:17
History2001-01-17 GDR Created.
2001-02-19 GDR Downgraded to essential.


Change Effect Date User Description
7296 closed 2001-01-18 14:50:40 Gareth Rees Carrying out actions from LMB's e-mail 2001-01-18:
1. Deleted vague and confused paragraph in 3.2.2.
2. Clarified description of closed_state.
3. Moved section 10.1 to 12.2, under the exact error message.
4. Wrote new section 12.1 (things to try).