|Title||Mysterious failure if you turn off "accept info from browser" in TeamTrack|
|Assigned user||Gareth Rees|
|Description||If you've turned off the "Accept Info From Browser/Header" setting in TeamTrack then the replicator will fail to connect to the TeamTrack server.|
The error message is as follows:
TeamShare API error: SOCKET_READ_ERROR: Authentication Failed. No user information.
|Analysis||When the "Accept Info From Browser/Header" setting is turned off, the TeamTrack server will not accept authentication information from the HTTP header. This is OK for ordinary users because TeamTrack can also get authentication information from cookies. However, the API only sends authentication information via the HTTP header.|
See Support for solution. This also needs to go in section 11.3 of the AG.
|Created by||Gareth Rees|
|Created on||2001-09-13 13:54:14|
|Last modified by||Gareth Rees|
|Last modified on||2001-12-10 19:56:07|
|History||2001-09-13 GDR Created.|
Advice for all releases.
Symptoms. The P4DTI fails to start and produces the error message
Cause. TeamTrack is not accepting authentication information from the HTTP header because the TeamTrack administrator has turned off this feature.
Solution. Turn on the "Accept Info From Browser/Header" setting (in the TeamTrack Administrator, choose "Settings" from the "Options" menu; choose the "Server" tab; turn on the "Accept Info From Browser/Header" checkbox). Note that you do not have to turn off "Accept Info From Form/URL/Cookie". If both boxes are checked, TeamTrack will try to get the authentication information from a cookie first, then it will try the HTTP header.
|22452||closed||2001-09-13 14:13:42||Gareth Rees||Added TeamTrack error message "SOCKET_READ_ERROR: Authentication Failed. No user information." to troubleshooting section.|